1 reviews | Active since Oct 2011

12 Feb 2015, 09:07

Forced to buy a second petrol generator

I recently bought a Stramm 750W petrol generator (By mistake) at Game in Burgersfort. My intention was to buy the Stramm +1kW petrol generator. The packaging for both the 750W and 1kW is exactly the same and the boxes were packed in the same shelf. By mistake I took the 750W generator and paid for it. <br> <br> We got home to test the newly bought generator, but was not strong enough. At first I thought there was something wrong with the generator, only to find out it was a 750W.<br> <br> The following day we went back to Game to exchange it for a stronger one, but stress levels rose when they told us to buy a NEW generator (1kW). <br> <br> First of all I do NOT need the 750W which means a whopping R 1300 has gone down the drain. Game expects me to spend another R 1700 for a new generator, of which I cannot afford. <br> <br> This could have been prevented if Game separated the 1kW from the 750W generators, or at least have a sales assistance nearby to ensure that customers buy the correct stuff.<br> <br> Its either Game exchanges this generator or I kindly want my money back.

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Replies (1)
Game
Game's reply12 Feb 2015, 11:47
Official
Hello sweettuth,

We acknowledge receipt of your complaint with reference ***.

Please accept our apologies for your unpleasant experience in store. Senior management will investigate the matter and will provide you with updated feedback.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73