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MK
Marius K

1 reviews | Active since Feb 2018

03 Jan 2024, 22:30

Follow up on simple fridge

Look I originally posted on here because my brother bought a fridge that literally didn't work from the start. It switches on the compressor you can hear that obviously, makes some liquid noise in the condensor. He bought this like before December. Hey and lucky him the people at eskom reselling the same working stuff over and over back to them enjoyed the December holidays and the power was on the whole month. So he got to enjoy icy cold stuff especially summer time right off the grid power (or not because he bought it at game 🤣). Look I'm laughing at the guy he is my elder brother I'm not that young either but I use stuff like take alot and I have no issue because of the service they deliver. On that note anyone from takealot leadership reading this, you guys doing a great job as someone who aspires to create really good companies you are an example that this can be achieved in south africa. The founder of pick n pay and the founder of spur for example created great companies because they provided great experiences and solutions. And this is Takealot in my opinion. Anyway back to the issue I finally hoped in with my bro after loading the none working fridge we went to game was Friday so sure busy etc. Anyway the guy told him that he could of just phoned and they would of sent the technician out. (🤣 new fridge not working you get a techy to come get jiggy with it. I need to open a car dealership where none of the cars literally don't work. Don't worry I'll send someone if it doesn't seem to run if you tought so) they said the guy would be here Friday or else Tuesday. Anyway still waiting, you guys might want to check if all your appliance technicians are ok. I already know when he gets here he probably isn't gonna fix it, how did it pass quality control from your suppliers your affiliated with? I really don't like negative things on reviews but that's the only time I need to use the resource. I just want to see how this get solved for him, and compare it to experiences I had with takelot. I included a sales no from the invoice *** and a customer no ***9. Keep in mind this dudes fridge never worked now he is waiting for someone to repair it that hasn't arrived in the timeframe. Good luck to you in solving the issue. Let's see if the top chops at game can compare to the top chops at takealot.

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Replies (5)
Game
Game's reply04 Jan 2024, 08:17
Official
 Hi Marius, thank you for getting in touch. We previously requested the store name and your brother's details so that the matter could be escalated. As a fridge is a large item it will need to be assessed to determine what the fault is. I've also tried calling you on the number you provided, without success. 
MK
Marius K's update05 Jan 2024, 12:35
Reviewer Update
Hi, thanks for the reply. Yeah haven't checked my info here for a while. But I do have spam call blocking so if people report you too much it blocks it as spam calls. I have received a message that Hisense logged or launched a technician, (maybe he is flying here from Asia) and that I will be contacted as soon as they can make an appointment. So I assumed they got my no from here. Anyway my point is my brother bought a fridge never worked probably never will. He will know better now to use takealot suppliers don't f around with those guys because they on top of things. He went into the store had to order it anyway got delivered not working assumed he had to take it back didn't have time finally did he was told Friday or Tuesday last Friday and now I have a message informing me about this ticket created for hisense technicians. Everything is on the takealot app and in comparison better customer service and solutions and aside from the delivery people I never seen or spoke to anyone at take alot. And I would rate their customer service and efforts one of the best in SA. He could of just used them in the first place they list comparable items and provide discounts etc. And you sort your issues on your app collectively. But yeah I think that's sort of his 6 or 7k spent for no real reason. Well it does look nice the silver alloy look and so. So at least he has that for comfort. Be humble grab some tips from your superior in the industry. 🤣 ironic I never used them in the beginning because I assumed for some reason they where like the postal service. But yeah my brother still assumes Game is the company all of us grew up with like all the others. It's not
Game
Game's reply05 Jan 2024, 13:49
Official
Thanks for coming back to me, Marius. Your feedback is appreciated. 
MK
Marius K's update10 Jan 2024, 12:47
Reviewer Update
Ok it's really up to the point where you can just refund the fridge and one can be purchased somewhere else. From using Hello Peter- to Going into the game store. Even answering the satisfactory service survey from head of service department. Phoning again your service department not getting hold of the store etc. The technician came yesterday a week later from originally indicated. And as I mentioned didn't fix the fridge even. According to him it doesn't have gas even. Clearly a dut product. The inafectifness was funny in the beginning but now it's just completely unpleasant. The duration of keeping a none working product, the inconvenience and cost of trying to resolve the issue to no avail isn't nice anymore. Regardless of what can be done or to do just isn't working. All I'm asking at this point is to notify your returns department to issue a refund. Nobody deserves this lvl of aggravation and I personally feel it's uncalled for. You are obviously free to run your establishment as you see fit, and if you feel this is the way. Good for you, I wish you the best of luck. Even me that's not a game customer since 2012 or so is over the process of whatever needs to be done to resolve an issue not caused by the consumer but the establishment providing the product. The logic here is it's a product that honestly never worked and it seems there isn't a comfortable way to solve this. Like why would people want to pay for more problems in life, especially from a company that's supposed to be respectable from its lengthy existence and being a household name in a way. I do apologize for the sarcasm and any hints of insults. But I was mentored by a wise man that If people set themselves up for that it's self inflicted on their part. All I'm asking at this point is to refund the product and keep it as it would be more efficient for you to try and solve the issue regarding that product than it is for us. As it's really just depressing at this point.
Game
Game's reply10 Jan 2024, 15:42
Official
Hi Marius, thank you for getting back to us. Kindly advise which store the fridge was bought at as the matter will have to be escalated to their management team.