Floor manager attitude resulting in loss in sales

<p>Hello, I am extremely disappointed with the quality of a brand Game is selling and the attitude the fitness floor manager had towards me. I bought a Trojan pull up bar at Tygervalley Game on the 17/03/2017, only to find out at home it had one missing sponge. I returned it on the 19/03/2017 to Parow Centre Game since it's closer to home. I got an exchange for it without a problem. I got home, the 1 hole for the ***** was too big for the ***** which made the apparatus unstable and likely to injure yourself. I took it back within an hour. With the floor manager at customer service, he didn't give a chance for me to explain and without being apologetic, he just ordered the customer service lady to give my money back when in actual fact I wanted to try out a new one because I know game stores sell reputable brands. Because of his attitude, I was shocked and just took my money back instead. Customer service themselves were friendly. I am just disappointed in the floor manager at the fitness section at Parow Center Game for his attitude. That is NOT how your treat customers and NOT how you treat your colleagues. The likelihood of me coming back to Game stores and and recommending them is minimal to zero. </p>