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yumnah S
1 reviews | Active since Jun 2015
03 Jun 2015, 14:57
Filthy Attitudes
yesterday i visited the local game store - wanting to buy a simple / cheap handset. <br> asking the assistant who was busy unpacking stock on the shelves which handsets uses whats app but are fairly cheap, she felt the need to continue caring on packing and showing me with her hand which phones ( those ones there are her words), i asked for the price and she screamed out the prices. <br> - handset Paid for and needed to be collected the counter, the assistants felt the need to have their own conversation about an incident happening in the store at the same moment, it was probably me but i don't think they saw the frustration in my face as i was time bound.. they lack professionalism and efficiency.. RENATE was the assistance name that helped me, and another black woman who gave me attitude when i asked her to come and show me which handsets she was speaking of as there were no prices on display!!!! two coloured ladies and one black who works in that de[artment needs to look alive and have more customer service in them!!!!!
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Game's replyOfficial
04 Jun 2015, 10:30Hello yumnah29,
We acknowledge receipt of your complaint with reference ***.
Firstly I would like to apologize for the poor service that you received in our stores. There is no excuse for poor service and never will be there any. You are, and always will be one of the important visitors to our stores. Our team did not show you how important you are to us and for that we sincerely apologize. We would like to change the bad experience that you had in our store and also would like to regain your confidence in our store and business.
A Senior manager will be in contact with your shortly to address your concerns. We value you as a Game customer and are committed to improve our service levels continually.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***.
Firstly I would like to apologize for the poor service that you received in our stores. There is no excuse for poor service and never will be there any. You are, and always will be one of the important visitors to our stores. Our team did not show you how important you are to us and for that we sincerely apologize. We would like to change the bad experience that you had in our store and also would like to regain your confidence in our store and business.
A Senior manager will be in contact with your shortly to address your concerns. We value you as a Game customer and are committed to improve our service levels continually.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Game's reply04 Jun 2015, 10:30
Official
Hello yumnah29,
We acknowledge receipt of your complaint with reference ***.
Firstly I would like to apologize for the poor service that you received in our stores. There is no excuse for poor service and never will be there any. You are, and always will be one of the important visitors to our stores. Our team did not show you how important you are to us and for that we sincerely apologize. We would like to change the bad experience that you had in our store and also would like to regain your confidence in our store and business.
A Senior manager will be in contact with your shortly to address your concerns. We value you as a Game customer and are committed to improve our service levels continually.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***.
Firstly I would like to apologize for the poor service that you received in our stores. There is no excuse for poor service and never will be there any. You are, and always will be one of the important visitors to our stores. Our team did not show you how important you are to us and for that we sincerely apologize. We would like to change the bad experience that you had in our store and also would like to regain your confidence in our store and business.
A Senior manager will be in contact with your shortly to address your concerns. We value you as a Game customer and are committed to improve our service levels continually.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,