Festive season lies leave customers out of pocket

Game’s misleading marketing propaganda and blatantly unprofessional customer care ethic this Christmas combined to cause chaos for innocent consumers - and a golden goose’s worth of ticket sales for the faceless, shameless retail giant.

A case study as follows:

1. Order online and pay on 14 December 2. Care line and website assure customer of a seven day delivery and guaranteed delivery before Christmas, if order placed by 15 December 3. Two weeks later, no delivery - and Game seems oblivious to the most basic rules of customer service: don’t ignore queries from your angry clients. 4. Demands for both answers and refunds continue to be ignored 5. How much interest is Game accruing in its bank account as customers wait (and wait, and wait, and wait) for someone - anyone? - to respond to emails cancelling orders and requesting refunds?

As a journalist who has been fleeced by Game’s festive season antics, I’m curious to know how many more are in the same boat. Please email me: *** with your story.