Feeling ****** very bad customer service

I'm so frustrated and angry at Game n1 city my husband bought a gazebo on blackfriday we never used it on Saturday we used it for the first time and the 1 pole broke I asked someone to take it back today and they refused to change it saying that there is no guarantee on the gazebo poles, now my question is if I spend 1000r on an item and with the first use it breaks how can they tell me theres no guarantee on it which means we just wasted a 1000r on a product that we wont be able to use again I have had similar incidents with checkers and ive never had any hassles with returns game always have issues when it comes to refunds or exchanges I wont be going back to game again because when you purchase something they suppose to tell you if there is guarantee or not now I'm stuck with a product that can't be used and I lost a whole 1000r that's a disgrace talk about ****************.