FEELING ****** BY GAME

In July this year, I cannot remember the exact date, but I know that it was on a Saturday, the day before lootings started. I took my printer to game because it was faulty. I was assisted by a *** whose name we did not get in-store and he referred us to customer services and there was no one there either. So a lady who had been overseeing the frontline assisted us. She said that the lady that worked with printers was not there that weekend, since lockdown, they are not all scheduled at the same time. so she took out a piece of paper, asked me to write down my details and said that I should expect a call from the lady who works in that department on Monday. unfortunately for me, lootings started on Sunday, and game closed down for months. I went there today and they are telling me stories. the lady by the customer service says she was at work and doesn't remember me, no one knows who was assisting at the frontline and now I'm expected to return to the store to point out the guy who pointed me to customer service. they are basically telling me that if the guy does not remember me, then I will not get my printer back, nor will I be reimbursed and that it is my fault that I did not insist on a printout.

I have lost so much money paying to print out my work for months and now Game is telling me nonsense. R3000 is a lot of money for me to just let this slide and on top of that to have the staff act as though I am an opportunist who is spinning them stories. I know for a fact that Friday will not be any different because someone did not do their job and now they want to shift all the blame on me.