Fed up with Game online broken TV delivery

I bought a new TV online from game store. I waited a week for delivery. When they finally delivered it the screen was broken. I phoned them and they requested photo's. I did sent them photo's and they said they will get the courier to collect the TV. After a week I am still waiting for the courier to collect the TV. I phone and email game almost every day to find out what is going on, and they only say the courier will collect it tomorrow.. I did suggest that I take the TV to my nearest game store but they say that it is not allowed as they need to go through a specific process. I honestly don't know what to do. It's the worst customer service I have ever experienced.