Fed up Client

This month I am getting messages stating that I have not made a payment that I am due on the 1st. Meanwhile I have payed my game account on the 25th already, I have the proof showing that I paid. I called them about this, and it was said to me I have to email the proof to them, which I did and this will be sorted out in 48 hours, I am still waiting for feedback. Now I am getting another message stating my installment is more. I will not be paying this extra or more installment because of game employees that cant do their work properly. This is not the first time that I am paying my account via EFT I am doing this more than 3 years now, I don't have to enter anything as the payment account is saved on my internet banking. Which means game is not doing there job and is causing their clients unnecessary stress and worries.

I will go to the ombudsman if I have to. I have called I have send the proof through. The penalty better be taken off my account.

I have never had a problem with Game until now, Sort this out and quickly. My next step will be the ombudsman.