1 reviews | Active since Jun 2015
Faulty **** Trimmer
I bought a **** trimmer. When I put fuel in I noticed that the fuel tank was leaking. A week after I went back to the store for a refund. They would not refund me. They said they must send it to Durban to be assessed to see if it is a manufacturing fault. The \manager\" asked why I only brought it back a week after. My god! I can't drive to Ladysmith just as I please. It is nearly a 100km from where I live. I never even used the machine. According to the manager they could not be sure of that. I am disgusted that I must be without a **** trimmer now. I bought this one because mine was ******. I needed to trim my grass the following day. Now I must wait for it to be assessed. Couldn't the manager see that it was faulty. <br> <br> I am never buying anything from game again. I bought a TV before and the same happened."
We acknowledge receipt of your complaint with reference ***5 and apologize for your inconvenience in this matter.
The store did act as per the Consumer Protection Act as the item will have to go for assessment first. You do have the right to a refund/ replacement but only after the assessment has taken place. The store will keep you updated on the progress.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
We acknowledge receipt of your complaint with reference ***5 and apologize for your inconvenience in this matter.
The store did act as per the Consumer Protection Act as the item will have to go for assessment first. You do have the right to a refund/ replacement but only after the assessment has taken place. The store will keep you updated on the progress.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,