Faulty washing machine.

I bought a washing machine from Fourways Game store on the 26th of January 2020. On March 2020 just month after I bought the machine, I noticed that the machine was faulty and immediately reported it to Game Fourways.

The machine brand is Defy, and someone from Defy came to my house to check the machine and he advised that they are parts that needs to be ordered and to date nothing has happened. I believe that this is a trick so that the machine I bought should run out of guarantee. What amaze me also is the fact that a brand new machine needed parts to be ordered, meaning that when i bought the machine it was already faulty.

I reported the issue again to Fourways Game store and The gentleman I spoke with was very unprofessional and could not provide me with any way forward. What he kept on saying was that Defy will have to come and fix the machine and that he wants to give me Defy contact numbers. I bought my machine from Game store and I don’t to want get involved with their product suppliers because I did not go to Defy and buy the machine. I then asked the gentleman on the phone to transfer me to the manager but he hang the phone instead.

I am very disappointed with the service from Fourways Game store. I was called a customer when I wanted to buy a machine but now that the machine is faulty I being treated like trash.

The machine is Defy 13kg T. Load WM ,with order no. 513G***.