1 reviews | Active since Nov 2011
Faulty washing machine
Good day
I bought a washing machine (Hisence 18+ KG) at Game Queenstown on the 07th February 2020. In December 2020 the machine stopped spinning. It does wash but it doesn't spin and it takes days to dispose water off.
I tried finding the receipt but couldn't find it because I am renting and have changed places last year.
I went back to Game in Queenstown where I bought the machine. I spoke to a guy who is at that department and he said yes the machine is under warranty. It has a four year warranty but for them to be able to send technicians from Hisense they need a receipt. I understand that and it is standard procedure.
I requested a reprint of the receipt from him and he told me that they recently changed the system that they were using, therefore they are not able to reprint the receipt for me. When I went to Game in Queenstown the washing machine was not even a year old.
How can a company this big not have a back up when they are changing systems because they are selling appliances and other things that require a receipt.
In as much as I am at fault for losing my receipt, they are also liable for not backing up their system so that we are able to get a receipt reprint which we are entitled to.
I am now sitting with a Hisence machine that is not working after paying +/- R7000 for it cash. How is that fair to me as a consumer?
I am extremely disappointed and I am not going to take this lying down
Thank you
Thank you Suhayfa for your prompt response. I really appreciate it.
I hope this gets resolved quickly
Kind Regards
Landzela N.H (Miss)
Thank you Suhayfa for your prompt response. I really appreciate it.
I hope this gets resolved quickly
Kind Regards
Landzela N.H (Miss)
I am deeply saddened by the way I am treated at Game Queenstown branch.
After you responded on my review, Chareldine from Game Queenstown called me and that was on the 26th February 2021 and she requested me to provide her with details, which I did. She then requested that I give her at least 2 weeks so that she can request a reprint of my receipt before she can log a call with the technician.
I gave her 2 weeks but when I got to the store she had not requested the receipt in fact she had completely forgotten about it. She requested our details again (me and my hubby's) and said she will definitely do it this time and she will update us. She never updated me until I went to the store yesterday.
When we were there yesterday she did not even come to us. She sent someone to explain that nothing has come from head office and that I should wait. I asked for how long because I went to the store to report this washing machine in November 2020 but until today I have not been helped.
My partner and I bought this washing machine on the week of 06th February 2020 but we received it on Sunday the 29th of March (a month and 3 weeks later). We kept going to the store to ask until we were told that the machine is available. They never bothered to call us and update us.
Washing machine started giving us problems 8 months after we bought it and we quickly went to report it because it could not drain water out. It took days to drain 1 load water and it did not want to spin (it still does not till today).
Yesterday was the last straw of bad, unprofessional and outright disrespect from Game Queenstown.
I humbly request you do something about this because it is absolutely not acceptable.
Kind regards
Noluvuyo Happiness Landzela
Cell no: ***
Email: ***
I am deeply saddened by the way I am treated at Game Queenstown branch.
After you responded on my review, Chareldine from Game Queenstown called me and that was on the 26th February 2021 and she requested me to provide her with details, which I did. She then requested that I give her at least 2 weeks so that she can request a reprint of my receipt before she can log a call with the technician.
I gave her 2 weeks but when I got to the store she had not requested the receipt in fact she had completely forgotten about it. She requested our details again (me and my hubby's) and said she will definitely do it this time and she will update us. She never updated me until I went to the store yesterday.
When we were there yesterday she did not even come to us. She sent someone to explain that nothing has come from head office and that I should wait. I asked for how long because I went to the store to report this washing machine in November 2020 but until today I have not been helped.
My partner and I bought this washing machine on the week of 06th February 2020 but we received it on Sunday the 29th of March (a month and 3 weeks later). We kept going to the store to ask until we were told that the machine is available. They never bothered to call us and update us.
Washing machine started giving us problems 8 months after we bought it and we quickly went to report it because it could not drain water out. It took days to drain 1 load water and it did not want to spin (it still does not till today).
Yesterday was the last straw of bad, unprofessional and outright disrespect from Game Queenstown.
I humbly request you do something about this because it is absolutely not acceptable.
Kind regards
Noluvuyo Happiness Landzela
Cell no: ***
Email: ***