JW
Johan W
1 reviews | Active since Nov 2013
08 Dec 2015, 16:45
Faulty UPS
On 21/8/2015 I bought a Proline UPS at Game, Tyger Valley Centre in Bellville. When I switched it on for the first time it tripped my power and smoke came out of it. I tried again, and it switched on okay. However, after 24 hours' \charging"the output was still only 150 volt instead of 220 volt. Because I live in Clanwilliam (three hours drive from Cape Town)"
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Game's replyOfficial
09 Dec 2015, 21:43Hello Wysneus001,
We acknowledge receipt of your complaint with reference ***2 and apologize for any inconvenience in this matter.
We confirm that you are in communication with the store to find a resolution in this matter. The store I prepared to refund you for this item.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***2 and apologize for any inconvenience in this matter.
We confirm that you are in communication with the store to find a resolution in this matter. The store I prepared to refund you for this item.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Game's reply09 Dec 2015, 21:43
Official
Hello Wysneus001,
We acknowledge receipt of your complaint with reference ***2 and apologize for any inconvenience in this matter.
We confirm that you are in communication with the store to find a resolution in this matter. The store I prepared to refund you for this item.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***2 and apologize for any inconvenience in this matter.
We confirm that you are in communication with the store to find a resolution in this matter. The store I prepared to refund you for this item.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,