CH
Carlize H
1 reviews | Active since Dec 2011
14 Mar 2016, 10:30
FAULTY Units Poor Customer Service
We visited the branch today to exchange faulty units unfortunately we do not have a slip as it was a wedding present. We explained this to Danel who said they need it in the packing arsGame needs to resell these items (which are faulty). We then spoke to Simon who said it cannot be send back to the supplier (which does not make sense). After this discussion they laughed at us. Which of course is very professional. Can someone please explain to me how Game will be reselling these<br> Faulthy units?
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Game's replyOfficial
16 Mar 2016, 08:57Hello Carlize,
We acknowledge receipt of your complaint with reference ***4 and apologize for your inconvenience in this matter.
The store contacted you and explained the exchange policy that without a slip we can't exchange not unless we sent the item to the supplier for assessment.
As discussed with Clive you will visit the store so that we can see how we can assist.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***4 and apologize for your inconvenience in this matter.
The store contacted you and explained the exchange policy that without a slip we can't exchange not unless we sent the item to the supplier for assessment.
As discussed with Clive you will visit the store so that we can see how we can assist.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Game's reply16 Mar 2016, 08:57
Official
Hello Carlize,
We acknowledge receipt of your complaint with reference ***4 and apologize for your inconvenience in this matter.
The store contacted you and explained the exchange policy that without a slip we can't exchange not unless we sent the item to the supplier for assessment.
As discussed with Clive you will visit the store so that we can see how we can assist.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***4 and apologize for your inconvenience in this matter.
The store contacted you and explained the exchange policy that without a slip we can't exchange not unless we sent the item to the supplier for assessment.
As discussed with Clive you will visit the store so that we can see how we can assist.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73