Faulty TV, Poor Customer Service, and Unresolved Issue – Seeking Refund from Game Online

I purchased a TV for my mother from Game Online on the 23rd of November 2024. To ensure it would be installed properly, I hired someone to build a stand for the TV, which was completed before the installation on the 12th of December 2024. However, when I returned home for Christmas on the 24th, I discovered that the TV had a serious factory fault. It plays for only about 30 minutes before switching off.

I immediately went to the nearest Game store to request assistance, but I was told I needed to contact Game Online since I made the purchase through their website. I called Game Online on the 24th of November, and was asked to send pictures of the TV box. However, we had already disposed of the empty box—why would I be expected to keep the packaging for something I bought online?

In addition to that, Game Online requested the TV’s serial number, but as I explained, my elderly mother, who lives alone, cannot assist with this information. Despite these issues, I was told I would receive a call within 48 hours to resolve the matter. However, days have passed, and I have been calling Game daily, yet I have received no assistance or resolution.

At this point, I am extremely frustrated with the lack of support and poor customer service. I purchased a faulty product and have been left with no solution. I am requesting a full refund for the TV, and they can take the faulty unit back. The complete lack of communication and follow-up from Game is unacceptable.

Resolution Requested:

A full refund for the faulty TV. Immediate collection of the faulty product. A review of Game Online's customer service procedures to ensure other customers do not face similar issues.