Faulty Skyworth TV – Unacceptable Turnaround and No Replacement Offered

I purchased a Skyworth TV from Game at Cape Gate on 2 June 2024. On 12 May 2025—less than a year later—the TV stopped working. While the power button lights up (indicating the unit receives power), the screen remains completely blank when trying to turn it on.

I returned the TV to the store along with the original receipt, and it was booked in for assessment. I was then informed that this process will take 21 working days, which is entirely unacceptable for a product that is still under warranty and clearly faulty within the warranty period.

I did not purchase a brand new TV just to have it repaired within a year. The expectation, as with any electronic item like a phone or laptop, is that if the product is defective in such a short time, it should be replaced, not repaired.

I am extremely disappointed with the lack of urgency and the absence of customer consideration in how this matter is being handled. Due to this experience, I will no longer support Game and cannot recommend them to anyone else. I expect a resolution that aligns with the Consumer Protection Act—a full replacement, not a repaired unit.