Faulty Samsung TV no refund or replacement.

I bought a Samsung Smart Tv from Game on 15 October 2017 and by the night of 15 November 2017 the screen went very dull and the colors went weird.

When I took it to Game they tested it and confirmed that it is indeed faulty, now they refuse to swop out or refund the device.

They want to send a device that is supposed to be brand new for assesment or repairs.

This is completely unacceptable, I did not pay a premium price for a repaired item and I refuse to accept it was repaired. It is a different story if the device was a few months old when it went faulty, but not when it has not even been used for most of the first month.

According to someone I met outside your Store, there have been numerous people the same day that brought Samsung Tv back, so it is obvious that you guys received some faulty stock and now the customers have to pay the price.

Now we are sitting during the festive season with no tv when family coming to visit.