Faulty Samsung Television

<p>I purchased a Samsung 48inch Television (FHD SMART CURVE 48H6800) on 24th December 2014 from Rosebank Games Store, (Bar Code is *** 001, serial number OBHK38RFA00990Z). Fault Details: The megapixels are dead. My television went in for repairs on February 2015, July 2015, February 2016 and 28th May 2016. Samsung and Game Store advised me that although the TV went in for repairs three times already they cannot replace the TV but only repair it.</p> <p> </p> <p>I am not satisfied with this outcome from Games and Samsung because I feel that they are making excuses and using red tape so, that they don’t have to replace the television. Even though I do not have any proof of the repairs I was willing to provide an affidavit stating that I had sent the TV to Game for repairs on 3 occasions already. I must also express my extreme unhappiness at the customer service that I had received, the product that I had purchased has a defect that cannot be repaired but, Game and Samsung is still insisting that I accept the repair for the 4th time now. I cannot accept this as I have lost faith in their repair process. I also requested to speak to the CEO of Massmart, Mr Guy Hayward but, I was refused by Mr Derrick Reddy from Games because Mr Guy Hayward(CEO) would not speak to me as he had already advised Mr Reddy’s not to replace the TV. This proves that not only the staff of Samsung and Game Store are not interested in customer service but the CEO as well.</p> <p><br />This is not about money but about doing what is right..</p> <p> </p> <p>Why is it when Samsung or Game Store have to replace a product then they conveniently cannot find any record of the repairs?</p> <p> </p> <p>How long are we going to accept Corporate’s taking advantage of customers.</p>