Faulty Refrigerator from Game

I have a problem, I bought a refrigerator (Hisense) on the 10/02/26 at game store, delivery was made the following day, upon unboxing I discovered a significant dent on the front door/right side and the appliance is faulty too. I notified them immediately about the issue, nothing has been resolved till now, worst service ever, I went to the store two times already, I have made phone calls with to them, I have sent emails to them, like I am the only one reaching out to them, tried Hisense too with no luck. Bad service ever and they don’t value their customers. I am stressing out over this issue because they don’t want to help me get this matter resolved at all, I have been waiting since last week.