Faulty products sold online

Dear Game Customer Service,

I am writing to formally raise a complaint regarding a fridge I purchased online from Game on the 1st of April 2024. The fridge was delivered to me on the 4th of April 2024 in a damaged condition.

I immediately contacted Game Menlyn to report the issue. Unfortunately, they have refused to assist with immediate a replacement or resolution, which is unacceptable.

Today, I received a call from Value, requesting a report on what happened to the fridge. I believe it is not my responsibility to investigate or explain how the damage occurred. As a paying customer, I expect to receive a product in good working condition. I am now left with a damaged fridge that I cannot use, which is both inconvenient and unfair.

I kindly request that this matter be resolved as soon as possible with a replacement unit or a full refund. Please confirm the next steps and timeline for resolving this issue.