Faulty products and horrible, disgusting customer service

I am absolutely disappointed in the service we received at game promenade when reporting a faulty vacuum On the 18/03/2019 my parents and I went to game in canal walk shopping center and bought a Bennett read vacuum after a month of having the vacuum it became faulty ,we then went to the promenade branch on the 19/04/2019 where a unprofessional tevo rep explained to us after we asked for a refund that the repair needed to be done before a refund could be issued, baffled by this we accepted it and confirmed that once it came back we could get a refund, on the 15/05/2019 we went back to the branch to request the refund as we were informed it had returned from the tevo repair center.

We spoke a another tevo repo would had no customer service s****s and no knowledge of the process I was rudely advised that there's no refunds contrary to what we were first advised she told us to either sort it out with canal walk or exchange , then she advised alot of customers are complaining about the product .

I'm in shock of the leavel of customer service provided buy game and their tevo reps and will definitely be advising people of the horrible service and products provided by game