Faulty Product Sold

I trust you are well, I am very, very disappointed with the Quality of the Fridge which was bought on 15 December 2018 at Game Ballito, the fridge had a faulty noise coming from the back and not getting cold for the 2nd time now. The 1st time it was a mission for me to get a Technician to come to my house because I was told that my house is not on the route. I am experiencing the same problem now, this means that food in the fridge is getting spoilt and have to deal with your Technician. Now correct me if I'm wrong but your job as a business is to replace or repair faulty goods or refund your customers. I will not bury my head in the sand due to *********** service, it's either you refund me or provide me with a new unit. This is unacceptable you cannot sell faulty products to people Customers. When you buy a Brand New Item it means that you are buying Peace of mind. I send an email to your Customer Care Department was called by Shehaam Salie who told me she will get back to me I still have not received feedback. I am sorry I will not be dealing with KIC as although they sent a Technician to my house on Friday he came told my helper that he is rushing somewhere and did not even inspect the fridge. I want my money back or a new Fridge as this is an inconvenience food had to be thrown away because it was spoilt.