TC
Thiroshini C

1 reviews | Active since Jun 2014

27 Nov 2015, 11:32

Faulty Product

I went to game in search of CD Recordable discs. I was surprised that the only range that Game had was BASELINE and Verbatim (which was a bit pricey). I had previously purchased BASELINE discs from another store (will not mention the name) and it did not work, songs will not burn to the disc. When I asked the salesman how come they stock an item that is so troublesome, he reported that this is a good disc, the store has not had any comebacks with this product and maybe the store I had bought from was keeping a faulty batch (as it is a wholesaler) . So trusting this I purchased the product and attempted to burn a cd soon after, but I am having the same problem. IT cost R29 so its quite unreasonable to go all the way back to the store to request a return, however I will do so in due time. Also if a customer comes in with a concern maybe the salesman need to consider it. GAME needs to investigate this product

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Replies (1)
Game
Game's reply29 Nov 2015, 14:45
Official
Hello TRCT,

We acknowledge receipt of your complaint with reference ***4 and apologize for your inconvenience with this product.

We will gladly refund for your this item and will take the matter up with our Buyers.

We look forward having you in the store again soon.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73

Best regards,