Faulty printer

In October 2022 I purchased an epson printer from Game Southgate Mall, which I have used for about 4 months and it started showing errors while printing out from my Pc, on April 2023 I went into the store to have it checked and it was booked in for repair which came back the same without the problem being solved, in 7 July was booked in again for repairs at Southgate after the staff member Siya did tirelessly to find out the problem still the printer was unable to print after the app installation and updates. In 10 August I went into the store to collect the printer which I asked to be checked if it's working but it was not, still the same problem encountered, epson help desk was contacted but I was sent pillar to post with their staff that was not seem eager to help while hanging up their lines in the middle of the conversation. The printer was again booked into the store as the epson help desk failed to cooperate.