Faulty Milex machine

I am really disappointed with Game The glen shopping mall, I purchased a Milex Airfryer on 27 January 2025, and on 31 January 2026, I returned it because it was faulty. I understood the warranty had ended, but when I asked for the next steps, the service became unprofessional. A staff member named Sinelisiwe told me I had to pay to book it in but said she had "no clue" what the cost would be. She kept mentioning strange "coating charges" and "repair charges" but couldn't explain them. Even when the Milex rep, Claudette, instructed her to book it in without a fee, Sinelisiwe refused to follow instructions. In the end, the manager told me to take it to the warehouse myself. I am heartbroken; I didn't mind paying for the fix, but I felt like they were just trying to get rid of me. Now I’m stuck with a broken machine.