1 reviews | Active since Feb 2013
Faulty microwave
<p>I bought Russel hobb microwave at game Centurion mall in March,2months down the line when switching on the microwave, I literally see flames of fire.Went to the store to return their faulty microwave, I am told they will take it in for assessment/repairs which takes 21 days maximum.If it happens that it really takes 21 ddays to get it fixed what am I supposed to use in the mean time??? Also why must I buy a microwave that works for 1 month to be precise. Now I have to be stuck with a repaired microwave??? I made life easier for the manager,gave him the microwave & left it in shop.He can do whatwver he wanna do with it..I will go to another store & buy genuine microwave.I am not willing to be stucknwith a repaired microwave,if I wanted that could have bought microwave from secomd hand shop & actually could have lasted for longtime compared to yours..I will never ever buy aRussell hobb brand & neither spend money @ game_stores</p>
We acknowledge receipt of your complaint with reference ***8 and apologize for your inconvenience in this matter.
As per the CPA the item must go for assessment with faulty within the first 6 months. This process takes 10 days. You still have the right to have it replaced / refunded / repaired but only about the assessment take place. Management will keep you updated on the process.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Best regards,
We acknowledge receipt of your complaint with reference ***8 and apologize for your inconvenience in this matter.
As per the CPA the item must go for assessment with faulty within the first 6 months. This process takes 10 days. You still have the right to have it replaced / refunded / repaired but only about the assessment take place. Management will keep you updated on the process.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Best regards,
