FAulty Machine sold by Game Store

I bought a 16kg Hisense washing machine from Game in February this year, I did not use it as I needed to first get plumbing fitted in my kitchen where the machine would stand. I only started using the machine in the begging of May, and every time I used the machine there was water leaking from it, I went to Game Cresta where I purchased it from they requested for the slip which did not have with me, my husband then returned to the store with the slip and was told to go back to get the serial number of the machine, which he did, no choice I guess as we need the help. He then returned to the store with the serial number and he was told that they will give it to a gentleman and he will call when he is ready to come and fix the machine. please note "He will call us to notify us of when HE is ready to come and fix the machine " a brand new machine only been used since the beginning of May, and this is what we are told. doe this mean I cannot use the machine until the GENTLEMAN calls, or every time I use the machine I have to move the stuff to dry up the water it has spilt? and this is a huge machine a 16KG, which is not light. not sure where to go to with my problem