JY
Jadine Y
1 reviews | Active since Mar 2025
15 Mar 2025, 10:39
Faulty Laptop
I bought a Proline laptop in January for studies. I opened it and charged it, everything went well for about 2 weeks before it completely shut down and cannot start up. Says it's in recovery. I've tried calling my nearest game store, no answer. I emailed the proline email address and no answer. It's ridiculous, paid cash and expected atleast a working laptop. We are now in March and nothing has worked. Laptop was bought from Game Gateway and I no longer live in the area so I'm not sure which store to go to now or if they are able to help
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Game's replyOfficial
15 Mar 2025, 12:48Hi Jadine, thanks for getting in touch. I understand your frustration and sincerely apologize for the inconvenience you've experienced with your recent purchase. At Game, we aim to provide our customers with quality products and it's disheartening to hear that your item was faulty. To address your issue, kindly return the item to your nearest store of choice, along with your proof of purchase. Our team will perform a thorough investigation to determine the fault. If the product is found irreparably damaged, we will issue a refund or provide a replacement, depending on your preference. We appreciate your patience and understanding in this matter. Please feel free to reach out if you need further assistance.
Game's reply15 Mar 2025, 12:48
Official
Hi Jadine, thanks for getting in touch. I understand your frustration and sincerely apologize for the inconvenience you've experienced with your recent purchase. At Game, we aim to provide our customers with quality products and it's disheartening to hear that your item was faulty. To address your issue, kindly return the item to your nearest store of choice, along with your proof of purchase. Our team will perform a thorough investigation to determine the fault. If the product is found irreparably damaged, we will issue a refund or provide a replacement, depending on your preference. We appreciate your patience and understanding in this matter. Please feel free to reach out if you need further assistance.