1 reviews | Active since May 2017
Faulty laptop
<p>On the 16th of May 2017 I bought a laptop at Game West Street ,Durban for my brother who is an IT Student. The laptop was on promotion and i was advised that the store didn't have any stock on hand and i should fetch it on Thursday(18/05/2017) . My brother fetched it on Thursday as advised and all was well until the 23rd of May 2017, when the laptop went blank and it stopped working. </p> <p> </p> <p>How can a new laptop stop working in just 3 days unless it was a reject. My brother was advised to send it to the repair centre and im not happy with that. If I wanted a second hand laptop I would have bought one from a second hand shop. I want a full refund and Game must take their faulty laptop back. To make matters worse my brother is doing practicals and this has affected his academic schedule and progress.</p> <p> </p> <p>Game should fulfill its obligation to myself as the customer in terms of the Consumer Protection Act of 2008.</p>
We acknowledge receipt of your complaint with reference ***6 and apologise for any inconvenience caused.
In accordance with the CPA you do have the right to a replacement / refund / repair but the item must be assessed first. I trust that the laptop was handed in at the store so that the process can start and we can sort this out as soon as possible.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
We acknowledge receipt of your complaint with reference ***6 and apologise for any inconvenience caused.
In accordance with the CPA you do have the right to a replacement / refund / repair but the item must be assessed first. I trust that the laptop was handed in at the store so that the process can start and we can sort this out as soon as possible.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
Supplier (Incredible Solutions) has agreed to credit you as long as complete packaging is brought to store for a credit. We look forward having you in the store to finalise this matter.
Regards.
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Supplier (Incredible Solutions) has agreed to credit you as long as complete packaging is brought to store for a credit. We look forward having you in the store to finalise this matter.
Regards.
Group Customer Service Advisor
***
Tel: ***73
Best regards,
