aS
avisha S

1 reviews | Active since Jul 2013

14 Sept 2016, 07:17

FAULTY KIC FRIDGE

<p>we bought our 239 litre KIC fridge from game gateway on the 07.06.2015</p> <p>to date we are still having problems with the fridge</p> <p>on saturday i noticed the fridge was leaking when i opened and checked the drainage inside the fride was clogged.... the technician came out on the 13.09.2016 and stated that he has to put a drain so the water will not be clogged. I TOTALLY REFUSE FOR THEM TO PUT A DRAIN its not yet 2 years old and all this problems. even the one bar in the freezer is not freezing.... this is not the first time i had a problem with game gateway.....i have bought other stuff from other game stores and i never had a problem on the game gateway store ...... and when i checked my extended warranty its shows another date...... this is all so uncalled for ... whn i logged the call with your store the guy who took my call suggested that i put a straw to unclogg it... i did no such thing.</p>

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Replies (2)
Game
Game's reply14 Sept 2016, 10:16
Official

We acknowledge receipt of your complaint with reference ***4 and apologise for your inconvenience in this matter.

Senior Management will investigate this matter and will provide you with updated feedback.

Regards.

Rina Taute

Group Customer Service Advisor

***

Tel: ***73

Best regards,

aS
avisha S's update19 Sept 2016, 16:16
Reviewer Update

a lady by salo called me, i told her to call me back she never did i tried calling her bacj=k she never answer

****ty customer care