Faulty JVC Trolley Speaker & Failure of Service

I am extremely disappointed and frustrated with the ongoing situation regarding my JVC Trolley Speaker. Within the first two months of owning this unit, it started giving problems. Since then, it has been returned multiple times for the same issues — charging failures and speakers not working — and none of the repairs have fixed anything. This clearly shows the product is defective and the repairs have been ineffective.

I am not accepting another repair. The way this matter has been handled is unacceptable. I was told the Paarl manager would contact me, and that never happened. It now feels like my complaint is being ignored and delayed until the warranty expires. I will not allow that.

Under Section 56 of the Consumer Protection Act, once a product fails again after repair, I have the legal right to demand a replacement or refund — not another repair. I am demanding a full replacement unit.

If this issue is not resolved within this week, I will escalate it immediately to the Consumer Goods & Services Ombud (CGSO) with full details.

After years of purchasing appliances, tools, and other products from your store, I will not buy any electrical or electronic items from you again. You have lost a customer because of how this has been handled.