Faulty item

I am beyond disgusted with the pathetic service I have received from Game. I purchased a fridge online on the 4th of November and the fridge was supposed to be delivered on the 11th of November. The 11the came and passed with no sign of the fridge and no communication or whatsoever. I called them on the 13th to do s follow up and the I was told the order was placed in Queenstown branch, for some odd reason the fridge was transported from the Queenstown branch to Bloemfontein which does not make sense. I spoke to Jabu who is working for Value express the courier and he made then made arrangements for the fridge to be delivered the following day. On the day of the delivery, the guys that were delivering they just dropped the fridge which was wrapped in a plastic and not on the box and left as they said they were rushing to "Herschel" for the other delivery. Upon unwrapping the plastic there were dents on the fridge. I immediately made contact with Jabulani as well as Game and sent all the pictures they requested. I spoke to SEVERAL from Game, Mthobisi who was rude to me at some point, Chad, Brandly, who is handling my complaint, Kaylen, and Thulani, Cheryldene, Esme Roelsse from the Queenstown branch ,as well as Felicia and others who have done absolutely nothing to assist. I still have not received my unit. I am beyond frustrated with the service. They don't even have the decency to call me and update me . I must do all the calls back and forth ant my expense only to be told I must wait another 10 days to get a replacement and that's literally 5 weeks of waiting.