1 reviews | Active since Mar 2021
Faulty iPhone 11 and the bridge of repair agreement
On the 16th of April 2024, I bought an iPhone 11 Black at Game PMB Liberty Mall that cost R10499.00 on my credit card. However in December I started noticing that I would have missed calls without the phone signaling to have runged. Sometimes when I make a call it will indicate that I cant make a call whilst on another one. In January I was not around KZN cause I was busy looking for accommodation for my son who was starting Tertiary. My cousin call on my son's phone indicating that she's been calling me, however I was suprised because the phone never rang. I then realise that it was serious. In February I went to Game Masstores Liberty Mall Pietermaritzburg where I bought the phone to relate the happenings of the phone, because it persisted, this time even making and receiving calls on WhatsApp was a challenge, when I try to send a voice note it will indicate that I cant because I am on another call. The person who assisted me, tried to call me it rang on his side but not coming through on my device. He suggested that I checked with my service provider. I went to Telkom they checked the settings all was well from their side and I was not sharing my number with anybody. 26 February 2025 I went to Game customer services, I related the matter to the lady who advised that she can book the phone in, however I need to remove all the information that I need because usually when repair is done it comes back blank. I then came back on the 3rd of March 2025 to leave the phone. I did a thorough check with her and ensure that find my phone is not active, and it was booked in. All this time I have been telling them that I am concerned that the phone has not finished a year but already its giving me problems. The dissapointing part is that Game store has not been in contact with me just to update me on the developments until I went to the shop on 19 March 2025, that is when they mention that it cant be repaired , I need to deactivate find my phone on the device. I was told that it will be couried back and it should be at the store the following week. On the 24th of March 2025 I checked it was not there, the lady mentioned that probably Friday it will be there. Unfortunately,I did not get a call to say it has come. Friday the 4th of April 2025 I went to check again got attended by a gentleman who mentioned that they have not recieved it yet. Its been more than a month now. The supervisor mentioned that they will get it on Monday. I feel that I have been inconvenienced and have lost trust on all the promises that have been made by Game Midlands Liberty Mall. I want my refund, I am tired of back and forth.
Well Roxeane dropped the phone on me. Its been 1hour 45 minutes nothing is happening
I still maintain that I feel that this is a broad daylight *******, having a phone disfunctional in less than a year and not being refunded is very unfair. This inconvenience is unnecessary. Your repairs are letting you down and ***********. I can nolonger wait for another month I want my money back.
Well Roxeane dropped the phone on me. Its been 1hour 45 minutes nothing is happening
I still maintain that I feel that this is a broad daylight *******, having a phone disfunctional in less than a year and not being refunded is very unfair. This inconvenience is unnecessary. Your repairs are letting you down and ***********. I can nolonger wait for another month I want my money back.
second index " We will have any item under supplier warranty repaird for you. Should that take more than 21 days, the item will be replaced or refunded". Third index "In the case of cell phones the attached criteria applies"
I am tired of back and forth and this is emotionally taxing.
second index " We will have any item under supplier warranty repaird for you. Should that take more than 21 days, the item will be replaced or refunded". Third index "In the case of cell phones the attached criteria applies"
I am tired of back and forth and this is emotionally taxing.
Game replaced my phone with an upgraded one. I just want to appreciate Mirriam (Head Office Johannesburg) who handled this matter, she kept updating me on the developments. Thanks.
Game replaced my phone with an upgraded one. I just want to appreciate Mirriam (Head Office Johannesburg) who handled this matter, she kept updating me on the developments. Thanks.