Faulty Hisense Fridge

I lay-buy a fridge with game in August took it out November, I didn't open it because I was moving into a new place in February so it didn't make sense to open it because it was still going to be carried into my new place. Feb I got into my place remove the boxers plugged the fridge only to find out the freezer is slightly cold and the fridge itself is not working. I have been trying to resolve this, spoke to Shawn the store manager, spoke to David I even spoke to your helpdesk to address my issue still no luck, I have also emailed *** doing a follow still no respend.

It's so impossible to get the technician to come and assist. Can Game please take back their fridge and refund me my money, yesterday I was told the Hisense Technician will call me to arrange to come and access the fridge. I haven't received any communication from Hisense. all the necessary documents were sent through to Game. but I'm still stuck with a faulty expensive fridge.