1 reviews | Active since Jul 2012
Faulty goods return policy
<p>Game refused to replace my smoothie machine stating they will only send to the supplier first for repairs. Russell Hobbs satin jug blender bought 20 April 2016 refusal to refund 27 September 2016. Specifically Game stores Pavilion </p>
We acknowledge receipt of your complaint with reference ***8 and apologise for your inconvenience in this matter.
In accordance with the CPA the store have to send the item for assessment if within the first 6 months after purchase date. During this period you still have the right to have a repair/replacement/refund but only AFTER the assessment.
Senior Management will cotnact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Best regards,
We acknowledge receipt of your complaint with reference ***8 and apologise for your inconvenience in this matter.
In accordance with the CPA the store have to send the item for assessment if within the first 6 months after purchase date. During this period you still have the right to have a repair/replacement/refund but only AFTER the assessment.
Senior Management will cotnact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Best regards,