Faulty goods and ****py service.

Game Heidelberg Mall. Truly pathetic customer service especially when you inevitably have to return/service a poor or faulty product. Game Heidelberg sold faulty items on a special (in hindsight, logic dictates that these were returned items, as the packaging was open) and then refused to refund me when those ***** items were found not to work.

The 'customer care/returns/repair' department and most floor staff take a low EQ approach, seemingly living out the shoddy standards instilled and maintained by a mix of disinterested and disempowered managers.

This retail fish seems to be rotting from the head or holding company down, as 'Makro online' follows a similar strategy of 'just ignore the customer and wear them down and they'll soon go away'.

It would not surprise me if this store folds. Customers can only take so much abuse and disrespect.