BS
Bongani S

1 reviews | Active since Oct 2015

26 Oct 2015, 08:58

Faulty Fridge sold to me!!!

I recently purchased a KIC fridge from Game for R2999. I realised that the fridge had a faulty noise coming from the back and the top section of the fridge was not getting cold. These problems still persist.<br> <br> I went to Game Rosebank for them to send a technician to my house and the technician came the following day. To my surprise all the technician did was open the fridge and said I should wait for months to see if the problem persists he did not bother to remedy the fault. Now correct me if I'm wrong but your job as a business is to replace or repair faulty goods or refund your customers. I will not bury my head in the sand due to *********** service, it's either you refund me or provide me with a new unit. This is unacceptable you cannot sell faulty products to people you're playing with our lives here.

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Replies (1)
Game
Game's reply26 Oct 2015, 13:05
Official
Hello bongzlive,

We acknowledge receipt of your complaint with reference ***5 and apologize for your inconvenience in this matter.

The store has arranged for the technician to return to do another assessment where after a decision will be made.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73