1 reviews | Active since Oct 2015
Faulty Fridge sold to me!!!
I recently purchased a KIC fridge from Game for R2999. I realised that the fridge had a faulty noise coming from the back and the top section of the fridge was not getting cold. These problems still persist.<br> <br> I went to Game Rosebank for them to send a technician to my house and the technician came the following day. To my surprise all the technician did was open the fridge and said I should wait for months to see if the problem persists he did not bother to remedy the fault. Now correct me if I'm wrong but your job as a business is to replace or repair faulty goods or refund your customers. I will not bury my head in the sand due to *********** service, it's either you refund me or provide me with a new unit. This is unacceptable you cannot sell faulty products to people you're playing with our lives here.
We acknowledge receipt of your complaint with reference ***5 and apologize for your inconvenience in this matter.
The store has arranged for the technician to return to do another assessment where after a decision will be made.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***5 and apologize for your inconvenience in this matter.
The store has arranged for the technician to return to do another assessment where after a decision will be made.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
