Faulty Freezer ***

Game request number Faulty Freezer (***) - Its been more than a week now since I logged this ticket with Game. My food for the month worth more than R3500 was spoiled as I've had nowhere to store it and I had to discard of it. Nobody collected the faulty freezer or replaced it yet and I need compensation for my losses as well. Please don't ask me to resubmit anything, because I took time off from work to do so and to wait for someone to hopefully sort out the matter. This is really bad service and its causing me the world of inconvenience.