DB
Dirk B
1 reviews | Active since Jan 2018
23 Jan 2018, 14:20
Faulty exchange
Bought 30Lt Logik Microwave in March 2017 whilst residing in Bloemfontein. 9 months later, living in Piet Retief, where there is no Game, the microwave packed up. I asked Game in Vryheid if they will be willing to assist me, by replacing my Logik for a different brand as I lost all faith in Logik. I explained to them that the microwave is still in excellent condition, and there are no scratches. We have a 8 month old baby and we really need a microwave asap. I also explained that I live far away from a Game store and that I dont have time or funds to travel 120kms to hand in the microwave, return home another 120kms, wait 21 days, and then drive another 120kms there and Back. Surely because its still less then a year, they could make an exception to replace the broken one for a good one, that will hopefully at least last 1 year.
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Replies (3)
Game's replyOfficial
24 Jan 2018, 08:21We acknowledge receipt of your complaint with reference ***5 and apologise for any inconvenience caused.
In terms of the Consumer Protection Act a customer has the right to a refund / repair / replacement if within the first 6 months. However after the 6 months, but still under guarantee, the item has to go in for repairs. Please take the item to the store closest to you (Newcastle ?) so that the process can start.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
Game's reply24 Jan 2018, 08:21
Official
We acknowledge receipt of your complaint with reference ***5 and apologise for any inconvenience caused.
In terms of the Consumer Protection Act a customer has the right to a refund / repair / replacement if within the first 6 months. However after the 6 months, but still under guarantee, the item has to go in for repairs. Please take the item to the store closest to you (Newcastle ?) so that the process can start.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
DB
Dirk B's updateReviewer Update
24 Jan 2018, 08:46Hi, so is game going to re-imburse me for travelling costs, or pay for a Courier. Who is gonna drive 240kms x2 for something worth R900. Surely exceptions can be made. One dont expect a microwave to only last 8 months when you buy it
DB
Dirk B's update24 Jan 2018, 08:46
Reviewer Update
Hi, so is game going to re-imburse me for travelling costs, or pay for a Courier. Who is gonna drive 240kms x2 for something worth R900. Surely exceptions can be made. One dont expect a microwave to only last 8 months when you buy it
DB
Dirk B's updateReviewer Update
27 Jan 2018, 13:35Thanks Game for assisting me, eventually. I want to thank Nono (Bloemfontein) and Charmaine (Newcastle) for their pasience, and friendly service. You ladies really are asset to Game.
Regards
Dirk
DB
Dirk B's update27 Jan 2018, 13:35
Reviewer Update
Thanks Game for assisting me, eventually. I want to thank Nono (Bloemfontein) and Charmaine (Newcastle) for their pasience, and friendly service. You ladies really are asset to Game.
Regards
Dirk