Faulty Electronics, Poor Customer Service and Negligence

I purchased a Magneto Power Station from Game. I was told the item was the best and that I would not have issues with it.

The power station however now cannot charge.

I took the item back to the store. I stood there forever to wait for a manager to come to book the item. I got really annoyed.

I received the item back after an extremely long period only to discover that the item still has the same issue.

I am deeply upset and irritated for the following reasons:

* I have wasted money travelling to the store * and I have to take time out of my busy schedule to go to the store. * I am an online Lecturer and Legal Practitioner and I need to be online during load shedding (it is an operational requirement) - so it's affecting my productivity at work. * When I bought the item I was informed that I would not have issues with the item. It was said that it is an amazing product. * The repairs took an extremely long time and I could not work during this time, only to receive a faulty item back.

I want my money back so that I can buy a power station that actually works.