Faulty delivery and missing products

I placed an order 2 weeks ago for an air cooler and a few other items online. My delivery came 30 Sept after 19:00 the evening. Upon delivery I noticed that my multi plugs were not in the box and the air cooler must have been a floor model as the box was damaged and the remote and booklet was missing. We didn’t use it but decided last week to try it out and found that the air cooler cannot switch off at all. You have to unplug it from the wall to switch it off. I have phoned numerous times about this order and get promised that someone would call me within an hour or whatever. I called again today only to have a very irritated call centre person who at the end of the call gave a big sigh and put the phone down in my ear!!!! It’s been TWO WEEKS. I want what I ordered!!! I want the products I paid for and I want the air cooler replaced. How much more time do tou need!!!!!???????