Faulty Defy fridge, unaccountable bunch of people at Game store and Defy

I wrote the first email to Game and Defy on the 12th of February 2026 and have been calling and writing to them seeking assistance with regards to a fridge that is not functioning properly that I bought in September 2026. A lot of my food has been going to waste, and they keep lying on emails saying they call me and I do not answer. The Defy technician came to inspect and declared that I should receive a replacement. They have been dragging their feet regarding this and making empty promises hiding behind emails. Defy never contacted me after the technician came for the inspection. I was supposed to have gotten communication saying the replacement was approved by Defy head office and an arrangement of a new unit be dated. There has been absolutely nothing! Tell me how does one survive without a fridge more especially in these current weathers in Cape town? They just never cared. I am tired of this I want my fridge! Never ever buy from Game store online as well as Defy.