Faulty bike - Canal Walk store ***********

I ordered 2 bikes from Game Canal Walk and had it delivered - it arrived a day later then they told me, that aside the one bike was faulty and after repeat attempts to contact the store manager, first I left a msg and he never called so I called to speak to him, when they eventually found him and he came to the phone I explained the situation and he said he would call me back, which never happened. I tried to call approx 12 times and no one answered the phone and when they eventually did no one could find Felix. I have a screenshot of my call log to prove it. My expectation is that I recieve a new bike today - it’s not my concern how - you supp**** me with a faulty product so you need to replace it with immediate effect - not days later

I have contacted the call Centre and not much help there - I sent them the email with the photos - a clear manufacturing fault and my call log - doubt much is going to happen so now we wait and see how long it takes but in the meantime I am going to call the contact Centre one more time and then I will hit social media with this