Faulty Asus Core I3 Laptop and 2 months downtime...

I bought a brand new Asus Intel Core I3 Laptop from Game Richards Bay on 15.03.2022 for R6999. The laptop came with 7 days trial of Microsoft Office. After the Office had expired, i installed Microsoft Office using my existing account. After installation, the laptop then came on, the the screen would remain blank (left it for 10 minutes and there was no response). So on the 18.04.2022, i took that laptop in to Game Richards Bay, they tested it and confirmed that the laptop was faulty and then sent it to Durban (Rectron) to be fixed. After a month, i received a message that the laptop was ready to be picked up.... So i went in, and the report stated that there are alot of apps running in the background that causes the laptop to be slow...So they updated the Os and BIOS and sent it back. (i did not install any apps besides Microsoft Office) When we switched it on, the laptop came on and worked, but it refused to shut down by clicking the windows icon and shutdown. The laptop could only be switched off by holding down the on/off switch. So they called the repairer and booked in the laptop again. Its now 2 months after the first book in... and i have not heard from them.... I have paid for a computer that i have not used... And the store refuses to refund or replace.... So don't buy anything from Game, unless you have a minimum of 2 months to wait if something goes wrong... Rather buy from a company that has better after sales service or can check these issues in store....