Faulty Appliances and Bad Service

2 Month's ago I bought a Salton 2 plate stove with oven from Game. The knobs stopped working and I than send an email to the store and they told me I can't exchange or get a refund, because it's store policy. But according to THEY OWN term and conditions and warranty service on the slip and on their website they said I can exchange it, providing it's in thw 3month's purchase period. Now I'm being told they need to send it to the manufacturers. Why didn't they do that before selling it to people?

I have to for an undisclosed time for them to first check the stove. Where and how do I prepare food for my children? This isn't the first time I'm having problems with their faulty appliances. Earlier this year in February 2021 I bought a toaster. A month later the thing stop working and I took it back and because the price went up I couldn't exchange the toaster so they gave my money back but with a fight. Same thing happened 2years ago with a gas heater I bought at this store.

I had it with Game. This was my last time buying anything from them!!!!!