1 reviews | Active since Jun 2015
Faulty and possibly repaired product sold as new
<p>Purchased 3 pedestal fans today for my kids bedrooms to combat the excessive heat. Two were fine but one was missing a part that rendered the fan unusable. Further to this I noticed that the box had been neatly taped closed and that the power cable inside the fan was black, as opposed to white as on the other two fans. This leads me to an assumption that this fan in particular was repaired at some point and then sold to me as new, but missing a fundamental part.</p> <p>So who uses the fans tonight? Draw straws?</p> <p>Most unpleasant and again the consumer suffers! Now I need to drive from Houghton to Fourways to resolve a problem that Game should never have started!</p> <p>I would try the Rosebank store, but it is such a badly stocked, badly run store that I cannot even swop the fan out. I was there yesterday and no stock in comparison (not sold out either, just typical of Game Rosebank). I queried a staff member on stock on a particular item and he never came back! I have lodged a complaint in the past with HQ as well as numerous complaints to the store manager and yet nothing changes. Very bad service and badly stocked for a Game store.</p> <p> </p> <p>I am very disappointed in Game yet again!</p> <p> </p> <p> </p>
We acknowledge receipt of your complaint and apologise for your inconvenience in this matter.
We referred the matter to both stores Senior Management who will contact you to discuss and resolve this matter.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
We acknowledge receipt of your complaint and apologise for your inconvenience in this matter.
We referred the matter to both stores Senior Management who will contact you to discuss and resolve this matter.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
I received a response From Game Fourways as follows:
1) Had a missed call from a number late morning.
2) No message left.
3) I realised it was a Fourways area code and tried to call back many times over 3 hours.
4) Finally it was answered by a gentleman who was familier with my issue.
5) He asked where I lived and I stated Houghton.
6) He then told me to drive to them, they will credit the fan, and then give me R100!!!!!
7) Can you beleive this? Leave my office and work, drive for an hour and a half at least, give the product back and leave one short, and collect R100??? This is exactly where the cusumer suffers when supporting mega retailers.
8) This all because Game sold a used and repaired product as a new item with a part missing.
9) No conscience.
9) Absolutly shocking service once again and an insult!
10) Come on Game, lets get on the level!
11) Deliver my new fan that I originally thought I had purchased to me today ,and take the old repaired one away.
I received a response From Game Fourways as follows:
1) Had a missed call from a number late morning.
2) No message left.
3) I realised it was a Fourways area code and tried to call back many times over 3 hours.
4) Finally it was answered by a gentleman who was familier with my issue.
5) He asked where I lived and I stated Houghton.
6) He then told me to drive to them, they will credit the fan, and then give me R100!!!!!
7) Can you beleive this? Leave my office and work, drive for an hour and a half at least, give the product back and leave one short, and collect R100??? This is exactly where the cusumer suffers when supporting mega retailers.
8) This all because Game sold a used and repaired product as a new item with a part missing.
9) No conscience.
9) Absolutly shocking service once again and an insult!
10) Come on Game, lets get on the level!
11) Deliver my new fan that I originally thought I had purchased to me today ,and take the old repaired one away.