Faulty and damaged acer laptop.

i purchased a Acer laptop from game at R 12000. first incident my software crashed, I took the laptop back to customer care, first i had to deal with a bunch of lazy uninterested customer care consultants whom ignored me through out the whole procedure, i finally got the the pc back only to have it crash again in only a week, again i had to deal with *********** staff, this time around i demanded to speak to the floor manager who became verbally abusive towards me and told me NO one will help me. Finally i got the pc booked in again. once receiving it back the second time the pc totally refused to work! taking it back the third time i told the manager if i brig it back again i want a new one he laughed at me and said he dose not care him and hes female work colleague cause a racial issue out of it, Now receiving it back for the third time the whole lap top has been scratched from one end to the other! i am disgusted that game will make a joke out of a customer especially OVER such an expensive item, i will never ever recommend any one to buy any thing at game what so ever im well and truly disgusted! dis- satisfied is putting it mildly, i am definitely taking this matter further!