Faluse advertising and poor service Game stores

Item: Game
Rating: 1
Author: Kavi K

Absolutely applaud at Game stores, their marketing , customer service and website. I have been sent from store to store only to be told to call the call centre as they do deal with special online. Apon calling the customer service, they tell me they cannot assis and speak to the store manager.

All I wanted was the special on the Discovery Gazebo as below: R999.00

Brand DISCOVERY Item no. ***0 Model DISCOVERY25BF Size: 3m x 4.5m 420D Oxford with PVC coating Includes 2 side panels Includes stability ropes and pegs Includes carry bag

Why advertise for something when you cannot assist? 3 different store managers told me they cannot assist and I must go to another store. Is this how you treat your customers Game?

Helpful (0)

Replies (3)

Game's replyOfficial

01 Dec 2019, 12:44

Hi Kavi,

We're sorry for the experience you had at our stores.

We have tried calling you and your phone rings until it goes to voicemail.

Please advise about the convenient time to call.

Regards
Mlindeli Ngcana

Game's reply01 Dec 2019, 12:44

Official

Kavi K's updateReviewer Update

01 Dec 2019, 13:03

Hi

Tried calling you back on that number but does not go through. I am available any time today.

Kavi K's update01 Dec 2019, 13:03

Reviewer Update

Hi

Tried calling you back on that number but does not go through. I am available any time today.

Game's replyOfficial

01 Dec 2019, 13:19

Hi Kavi,

Thank you for taking my call.

I'm sorry about the service you received at our stores.

As discussed over the phone, I will escalate to the management at the store and they will get back to you.

Regards
Mlindeli Ngcana

Game's reply01 Dec 2019, 13:19

Official