False statement about Delivery

Worst service and lake of reasoning, I purchased 2 items a washing machine and a tumble dryer, were as they offer free delivery, unfortunately they say on discounted items they do not deliver, but my question was we can't have 2 items purchased at the same store delivered separate it doesn't make sense, the manager ( Noosa Moosatjie) was called to be asked if both items cannot be delivered she bluntly refused instead of addressing us and tell us why it is not allowed she kept on telling us the have also not assisted. Why advertise a free delivery if it doesn't apply to all big items and the is not where bored that saolys free delivery were it is written there are excluded items.worse I was there yesterday and did ask if delivery includes items on special they agreed today am told maybe she did not hear me well. I had to pay R400 for transport whereas you advertise free delivery.