*********: False Adverti*****t & Zero Accountability

Consumers place their trust in established retailers and their advertised service partners with the expectation that there will be professionalism, accountability, and after-sales support when problems arise. Unfortunately, my recent experience with a blinds installation facilitated through Game and Decorland has highlighted serious concerns regarding customer service, communication, and accountability.

The partnership between these companies is prominently advertised via social media platforms, creating the impression that customers can rely on both parties to ensure quality products and service delivery. However, when issues arose during and after the installation process, neither party demonstrated a willingness to take responsibility or provide meaningful assistance.

The installation of the blinds was completed on March 2026, but several significant concerns were immediately identified and communicated to Decorland and Game. To date, these matters remain unresolved: 1. Incorrect measurements were taken by Decorland, resulting in blinds that do not properly align with the intended specifications.

2. There were clear discrepancies between what was advertised and discussed during the sales process and what was ultimately delivered by both Game and Decorland. These concerns were formally communicated, yet no corrective action or meaningful response has been provided ie Product Quality.

3. The issues with the blinds have materially affected both the final appearance and the practical usability of the installation, leaving the outcome below reasonable consumer expectations.

What is most concerning is not only the installation issues themselves, but the apparent lack of accountability by Game. Consumers should not be placed in a position where responsibility is shifted between retail partner and supplier while legitimate complaints go unanswered.

When businesses publicly promote their association and jointly market products and services, customers reasonably expect both parties to stand behind the quality of the outcome and the support provided afterward. Silence and inaction by Game ...